基于六西格玛方法的服务企业优化管理的研究
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引用本文:薄湘平,李红.基于六西格玛方法的服务企业优化管理的研究[J].财经理论与实践,2010,(1):
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薄湘平  李红
湖南大学工商管理学院;
中文摘要:通过选取一家四星级高级商务酒店,按照六西格玛的DMAIC模式对六西格玛在服务企业的运用进行实证研究。结果表明,像酒店这样典型的服务型企业,运用六西格玛可以取得较为理想的效果。
中文关键词:六西格玛  服务企业酒店  送餐服务  
 
The Research on Optimization Management of Service Enterprises Based on the Six Sigma Method
BO Xiang-ping  LI Hong
School of Business Administration;Hunan University;Changsha;Hunan 410082
Abstract:According to the relevant theories and literatures,this paper selects a four-star business hotel as an example to study the applicability of DMAIC model of Six Sigma in service enterprises. The result shows that in typical service industries,such as hotel industry,the application of Six Sigma can get a good performance.
keywords:Six Sigma  Service Enterprises  Hotel  Food Service  
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